New to VBOWA?
Welcome to VGN Brixton. Here is a list of steps to help all new residents in VGN Brixton.
Complete Move In/Move out Procedure
Complete the Move-In process at Association office. You can get all details of Move-In at our Standard Operating Procedure section (SOP – Move In & Out).
After the Move-In is completed you have
- Resident ID Cards.
- Vehicle Stickers.
- Your and other flat members data registered in CommonFloor Database.
- Email IDs registered are automatically part of CommonFloor email group.
- You can post your complaints after logging into your commonfloor account.
- Your Vehicle data is registered on CommonFloor Parking database.
Know the VBOWA Rules & Guidelines
Like all residential societies VGN Brixton also is governed by a set of guidelines. It is mandatory that all residents are aware of these rules. Please read this VBOWA – Guidelines and if there are any queries please visit Association office and clarify.
Know the VBOWA Staff
VBOWA has a centralized Helpdesk for all types of requests and complaints. Helpdesk and other important contact at VBOWA Directory & Staff Details who interface with the residents work out of Association office located at ground floor of Club house.
Broadband & Telephone Connection / Intercom
The following are the options available at VGN Brixton
- Airtel Broadband
Contact : 9791249320 (Sathish)
Intercom : Intercom is mandatory for residents. Intercom can be obtained from Airtel. Please speak to the above representatives for the same.
Visitor entry is confirmed/informed by the security guards using the extensions. In case a resident does not have Intrcom connection, the mobile number of the resident is used by the security guards for verification.
Electricity Bill Payments
TNEB is the electricity supply agency in Chennai. TNEB bills can be paid at TNEB Pennalur Office (check TNEB web site), For online payment of TNEB bills please visit https://www.tnebnet.org/awp/login and register your connection using the Customer ID. Once registered bills can be viewed and paid using credit/debit/net-banking. There are various other options of online payment.
Please Note : Along with the bill TNEB also sometimes charges the ASD (Additional Security Deposit). ASD also can be paid online in the same site as mentioned above.
Non-Payment of TNEB bills and ASD leads to disconnection of electricity by TNEB. VBOWA staff and VBOWA members cannot help in such a case. The resident has to pay the bills and ASD and then request for TNEB for re-connection. VBOWA staff / Helpdesk doesn’t have any knowledge or say in such disconnections. <Every 2 months, 3rd week Reading will be taken by TNEB officials and update in the TNEB Website and to avoid disconnection pay before 10th of next month>.
Raising Maintenance Complaints
Issue management is done by Common Floor Groups. Every resident is registered into Common Floor while they move-into VGN Brixton. For any difficulty in using CommonFloor, please contact CRM (VBOWA Directory).
Issue Categories and sub-categories
- Civil/Seepage/Cracks
- Tiles/Grills/Painting
- Wall Cracks
- Wall Ceiling/Seepage
- ClubHouse
- Finance
- Intercom
- Maintenance
- Electrical
- Garbage
- HouseKeeping
- Landscape
- Lifts
- Swimming Pool
- Parking
- Jogging Track / Park
- Plumbing
- Security
- WTP / STP
Steps to raise an issue
To raise issues related to Services the residents will have to follow the following process.
Option 1: Online (Recommended)
Logon to commonfloor.com using your credentials. Raise an issue as shown in the diagram below.
Follow up with the “issue-id” for any future conversations & escalations.
Option 2: Mobile App
Download the “CommonFloor Groups” Android application. Login and raise issues.
Follow up with the “issue-id” for any future conversations & escalations.
Option 3: Call Helpdesk (24 x 7) or Visit Maintanance office (C8 Block Ground Floor)
Call helpdesk. Get helpdesk numbers at VBOWA Directory
Guide the helpdesk staff to raise the issue correctly Follow up with the “issue-id” for any future conversations & escalations.
- Mention the category and subcategory of the issue.
- Once the issue is logged in by the helpdesk staff, the resident would receive a SMS on their registered mobile number from CommonFloor.
Common Guidelines
- All issues must be followed up with “issue-id”. Without an issue id VBOWA members cannot track it.
- Why raising an issue please mention the preferred timing for a flat visit.
- Please be aware of the free and chargeable service. Check SOP – Maintanance Charges for more details.
- Please look at the SLAs and escalation matrix for the time frame to close and issue.
- For issues like Seepage there is no fixed timeline as some seepage issues are complex and often caused by neighboring flats.
- For Emergency requirements please Call Helpdesk and the Helpdesk dispatches help immediately.
- Helpdesk has no role to play in cases of TNEB disconnection. Residents are request to contact TNEB directly.
- Screaming or Shouting in front of the Helpdesk staff will be dealt with strongly.
SLA & Escalation Matrix
Issues that are non-emergency follow the matrix below.
Level 1 – Handled by VBOWA Staff
Level 2 – Handled by VBOWA Staff (Managers)
Level 3 – Issue is escalated to VBOWA Committees
